Untwist Support

Need help with Untwist? You’re in the right place.

Contact

• Email: john@untwist.app
• Response time: We aim to respond within 48 hours

Report a Bug or Request a Feature

The fastest way to reach us is directly from the app:

1. Open Untwist
2. Tap the gear icon (Settings)
3. Tap Send Feedback
4. Choose Bug Report, Feature Request, or General Feedback

Feedback is anonymous — no account or email required. You can optionally include basic device info (iPhone model, iOS version) to help us fix bugs faster.

Frequently Asked Questions

Where is my data stored? Everything you write stays on your device. There are no accounts, no cloud sync, and no way for us to see your thoughts. See our Privacy Policy for details.

I deleted the app — can you recover my thoughts? No. Because your data lives only on your device, deleting the app permanently deletes your data. We have no copies.

Does donating unlock anything? No. Untwist is completely free and every feature is available to everyone. Donations via Ko-fi simply support ongoing development.

Is Untwist therapy? No. Untwist is a self-help journaling tool based on CBT techniques — it is not a medical device or a substitute for professional care. If you’re struggling, please reach out to a qualified professional.

In Crisis?

Untwist is not an emergency service. If you’re in crisis, please contact:

• 988 Suicide & Crisis Lifeline: Call or text 988 (US)
• Crisis Text Line: Text HOME to 741741 (US)
• Emergency Services: Call 911 (US) or your local emergency number
• International resources: findahelpline.com

Legal

• Privacy Policy
• Terms of Service

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Last Updated: July 18, 2026